Shipping & Returns
United Kingdom Shipping Prices
Shipping Service 3-5 Days
Royal Mail 24 Tracked & Signed For (typically used for all products (except for canvases, prints & framed prints)
FedEx Tracked (used for canvases, prints & framed prints)
European Shipping Prices
We ship internationally to the following countries for a flat rate of £19.99 no matter the size or cost. If you would like us to ship to a country not on the list, please contact us and we will be happy to arrange a quote for shipping to your relevant country.
- Czech Republic
Shipping of Original Artwork
Shipping will be individually costed and is dependant on size and value of each item. Costs will be discussed with the client prior to shipping.
I am also able to offer collection from my premises in Camberley for my original artwork so please contact me directly
All artworks for sale on this site are my own work or are printed in Great Britain from my own original artworks.
If you receive your package and it is damaged, please contact me within 48 hours to be considered for a refund or exchange.
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
If cancelling your order which is not damaged, defective or if you have ordered in error, you must inform us by contacting us at email@example.com within 14 days of receiving your order - we will then advise you to of the return address for you to return your order to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Free gifts or promotional items
- Gift cards
- Commissioned Artwork (Artwork created specifically for you by the artist)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you have followed the above procedure, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If your order is damaged or defective please contact us firstname.lastname@example.org.
If you haven't received a refund yet:
- check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
As this is a made to order product, returns can only be accepted in the event the item(s) is faulty, or an error has been made on our part. If you deem the item(s) to be faulty, we advise you to Contact Us within 14 days of receiving the item(s).
Please do not return any item(s), without having contacted us directly first, as this could delay the process and/or result in being charged for the item(s) to be returned back to you, should the item(s) not meet our returns agreement.
Please be sure of item(s), colour choices before submitting your order as a change of mind cannot be accommodated after the item has been processed.Any returns will be at the cost of the customer. We do recommend that all returns are sent via Recorded Delivery, as we cannot be held responsible if the item(s) is not received by our Returns Department. When returning an item(s), a detailed covering letter should be enclosed, which should contain a reason for the return and the order reference number. We offer either a credit to your account or exchange for a product to the same value.
Returning your item
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and a refund can only be authorised on our receipt of the original item.
We ask that you insert a covering letter including your order number with the item you are shipping back to us. It will speed up the process of us finding out why you're returning and will allow us to process any refunds quicker than normal.
Wendy McCallum Art are not liable for your parcel not being returned to us if not tracked.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Please email us at firstname.lastname@example.org if you wish to return a gift you have received.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.